FPSC’s Practice Support Program (PSP) offers customized services to help your practice become more efficient, create more time for proactive patient care and for adopting the patient medical home attributes. Meet the four coaches who support Victoria-based physicians. They’re only an email away!
Niru Puri: npuri@doctorsofbc.ca
Niru brings over 30 years of experience in healthcare. She started as a Certified Dental Assistant/Receptionist and progressed to become a Medical Office Assistant. From there she advanced to become an Office Manager for a prominent clinic with multiple family physicians. Throughout her career, she has shown dedication and expertise, always seeking to improve efficiency.
Niru has been involved with the Practice Support Program since 2010, starting as a MOA Champion and advancing to become a Practice Support Coordinator in 2019. Currently, she works as a Practice Improvement Coach with Doctors of BC, where she focuses on refining clinical workflows, building collaborative relationships, and promoting professional development among healthcare professionals.
Outside of work Niru enjoys reading and going for walks but most of all cherishing moments with her family.
Amber Holmes: aholmes@doctorsofbc.ca
Amber has a notable background in both business and nursing, boasting over 15 years of experience in the healthcare industry. With degrees in both fields, she’s dedicated to improving healthcare delivery and operations.
Her career shifted from Acute Care to Primary Care when she joined the Practice Support Program in 2014. There, she discovered her passion for helping clinics overcome challenges and improve their performance. Amber understands the difficulties clinics face and offers practical solutions to ease the burden on staff and enhance patient care. Known for her excellent problem-solving skills, she enjoys finding efficient solutions that help clinics run smoothly, giving staff more time for themselves and their families.
Outside of work, Amber loves spending time with her husband and three young children; their weeknights and weekends are filled with sporting events and dance recitals. Through her dedication to both professional excellence and family life, Amber is a great example of balancing professional success with personal fulfillment.
Erin Nelson: enelson@doctorsofbc.ca
With a career dedicated to healthcare since 2010, Erin has built a reputation as a compassionate and skilled professional. Beginning as a care aide for adults with special needs, Erin provided crucial support and care from 2010 to 2017. During this time, she also took on roles serving as a medical office assistant and later as a medical office manager from 2011 to 2019. These experiences allowed Erin to develop a deep understanding of clinic operations and physician and patient needs.
In 2019, Erin joined the Practice Support Program, where she continues to make significant contributions. Driven by an intrinsic passion for helping others, Erin excels in problem-solving and implementing efficient practices to enhance patient care. Her empathetic nature and keen insights into clinic challenges enable her to effectively support physicians and their teams in delivering high-quality healthcare.
Outside of work, Erin enjoys a fulfilling personal life with her wife and dogs. She has a love for cooking, traveling, and exploring nature, which provides a balanced and enriching lifestyle.
Narissa Arter: narter@doctorsofbc.ca
With over 15 years of experience in the medical field, Narissa brings a wealth of knowledge and expertise to her role as a Practice Improvement Coach with the Practice Support Program. She graduated with a Medical Office Assistant diploma in 2006 and worked her way up from a Medical Office Assistant to an Office Manager before transitioning into her current position in September 2023.
After a brief stint in real estate administration, Narissa realized her true passion lies in healthcare. Helping others ignites a spark within her, driving her to make a positive difference. She leverages her problem-solving skills to support quality improvement and efficiency in medical practices.
Outside of work, Narissa enjoys spending time with family and friends, exploring new music, attending concerts, hiking, wine tasting, and cheering on her stepson at his baseball games. And, of course, she can’t forget to mention her two beloved cats, Charly and Ginny, who keep her endlessly entertained and loved.
