Pomelo

Resources

Pomelo

General

Cost: See images below
Tech Support: Yes (dedicated support manager)
Server Locations: Servers in Canada
Privacy: Yes
Features: 3 tiers of features (essential, plus, premium)
Website: https://www.pomelohealth.ca/

Telemedicine

Install: No (web-browser based)
Test Connection: Yes (Physician and patient)
Waiting Room Message: Can input information via chat
Max # of participants: 2 (patient and provider)
Conversion from Audio-only call: Yes
Upload/Send Documents: Yes
Record Pictures/Audio/Video: No

Online Booking

Method: Patient portal
Booking Confirmation: Yes
Change booking: No (must cancel then reschedule)
Auto-reminder: Yes

Patient Portal

Secure Messaging: Yes
Book Appointment: Yes
Patient can add to chart: Yes via forms sent to them in secure messaging
Request Medication Refills: No

Secure Messaging

Type of Communication: One-way, Two-way
Encryption: Yes
Read Indication: Can update provider if message not responded to by a certain day
Email/Text notification: Email
Send attachments/forms: Yes
Mass-message: Yes -either as banner for specific patients (passive) or direct messages to certain patients (active)

Contact

ShallyVan Lierde, Healthcare Solution Specialist | +1 (514) 838-0328 | [email protected]

Frequently Asked Questions

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The Victoria Division of Family Practice respectfully acknowledges that our office is located on the traditional, ancestral, and unceded territories of the Lək̓ʷəŋən speaking peoples, known today as the Xʷsepsəm and Songhees Nations. We are grateful to be working on these lands.

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